FAQs

What is pre-ordering ?

A pre-ordered product is actually offering an item for sale (15% discount) on LABISK.OT website that is not in stock at the moment, but that will be in stock at a specified date. As we produce in small batches, it allows us to work with better quality material and understand what you like more or less.

The time span of pre-orders is one month. Our production takes 6-7 weeks, so you will receive your order between one and two month (depending on your date of order). On the product page, you will find details on shipping deadline and don’t worry, we will keep you informed every step of the way until your parcel is shipped. 

Your pre-orders can be returned as a non-discounted product. Please refer to our Shipping & Return Policy.

SHIPPING

Do you ship worldwide?

We ship in collaboration with the Swiss Postal Service using the most eco-friendly option. 

Via our website, we do EU,Switzerland, UK and US shipping, for worldwide shipping please contact us directly via e-mail: sweet@labiskot.com. 

Do I have to pay shipping costs?

We offer free shipping for all orders equal or above 300CHF / 280€ and in Switzerland. For all the other orders, flat fees have been set and are visible as soon as you fill in the country destination of the order.

Do I have to pay taxes when receiving my parcel?

A sales tax is only applicable and included to merchandise shipped to a Swiss address, visible at check-out. For purchases shipped outside of Switzerland, the purchaser is liable for any custom duties or taxes owed upon receipt. If you are not sure, please check if custom duties or taxes are applicable prior to ordering with us.
For more details, please refer to our Shipping & Return Policy or contact us directly at sweet@labiskot.com

 

RETURNS

What is your return Policy ?

We accept returns but we will process a refund or size exchange only if the item is returned to us within 14 days of receipt with a proof of purchase and it has not been worn (is in perfect condition), it is in its original packaging with LABISK.OT tags.

  • Discounted items can not be returned and/or refund (except for pre-orders periods)
  • The return cost is free for Swiss residents. All other orders shipping charges are not handled by LABISK.OT
  • OT is not responsible for items that are damaged or lost in transit
  • We do not offer exchanges. However, if you would like to order a new size, we offer you free shipping

For more details, please refer to our Shipping & Return Policy or contact us directly at sweet@labiskot.com 

 

What makes LABISK.OT a sustainable brand?

Our activewear is made of 72% Rpet and 28% Roica Ecosmart Elastane. We made a strong priority to incorporate ecosmart Elastane on each product. Also, we produce all our activewear in an ethical manufacture in Portugal. Our fibres and our manufacturer own worldwide recognized certifications.

We not only focused on the fabric as the packaging, the prints and the distribution was thought and conceived with sustainability in mind. For more details, please refer to the Engagements page or contact us directly at sweet@labiskot.com